Privacy policy

1. Introduction

AIMS ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your information when you use our platform or this website. Please read it carefully.

2. Information we collect

We collect the following categories of information:

• Account information: name, email address, password (hashed), company name, country, and profile details you provide during registration.
• Usage data: pages visited, features used, session duration, IP address, browser type, and device information.
• Business data: data you enter into the platform, including customer records, invoices, products and transactions. This data belongs to you.
• Communication data: emails, support tickets, and other communications you send to us.

3. How we use your information

We use the information we collect to:

• Provide, operate and maintain the platform.
• Process transactions and send related information.
• Send administrative information, updates and security alerts.
• Respond to your comments, questions and support requests.
• Monitor and analyze usage patterns to improve the platform.
• Detect, prevent and address technical issues or fraudulent activity.
• Comply with legal obligations.

4. Information sharing and disclosure

We do not sell, trade or rent your personal information to third parties. We may share information only in the following circumstances:

• Service providers: trusted vendors who help us deliver the platform (for example cloud hosting and payment processors) under confidentiality agreements.
• Legal requirements: when required by law, court order or government authority.
• Business transfers: in connection with a merger, acquisition or sale of assets, with prior notice to you.
• With your consent: for any other purpose with your explicit consent.

5. Data security

We implement industry-standard security measures to protect your data, including:

• AES-256 encryption for data at rest.
• TLS encryption for all data in transit.
• Regular security audits and penetration testing.
• Role-based access controls with multi-factor authentication.
• Automated backups with point-in-time recovery.

No method of transmission over the internet is 100% secure. While we work to protect your data, we cannot guarantee absolute security.

6. Data retention

We keep your personal information for as long as your account is active or as needed to provide services. When an account ends, we keep your data for 30 days so you can export it, after which it is permanently deleted unless the law requires us to keep it.

7. Your rights

Depending on where you live, you may have these rights over your personal data:

• Access: ask for a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: ask us to delete your personal data.
• Portability: ask for your data in a structured, machine-readable format.
• Objection: object to processing of your personal data for certain purposes.
• Restriction: ask us to restrict processing in certain circumstances.

To use any of these rights, email hello@aerixtech.com. You can also follow the data deletion instructions on our company website.

8. Cookies and tracking

The platform uses cookies and similar technologies to improve your experience: essential cookies (session management and sign-in), analytics cookies (page views and feature use), and preference cookies (your settings). You can control cookies through your browser. Turning off essential cookies may stop the platform from working.

This marketing website does not set advertising or tracking cookies. See section 13 for what it does collect.

9. Third-party services

The platform may connect to third-party services (for example Google for single sign-on, or payment gateways). These services have their own privacy policies, and we encourage you to read them. We are not responsible for their privacy practices.

10. Children's privacy

The platform is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe we have collected such information by mistake, contact us straight away.

11. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or in-app notice at least 14 days before they take effect. The "Last updated" date above shows when it was last revised.

12. Contact us

For questions, concerns or requests about this policy, contact our data protection team:

AerixNova Technologies Pte. Ltd.
Email: hello@aerixtech.com
Website: aimshub.pro

13. Visitors to this website

If you only visit this website, we collect the following:

• Demo and quote requests: if you fill in the form, we store your name, work email, company, role, company size, your choice of demo or quote, and any message you add. We also store the page you submitted from and any campaign tags in the link you followed. We use this only to reply to you and to understand how people find us.
• ROI estimates: if you ask us to email an ROI estimate, we store your email address and the figures you entered.
• Spam checks: the forms use Cloudflare Turnstile to block automated submissions. Turnstile may process your IP address and browser details to do this.
• Visit statistics: we use Cloudflare Web Analytics to count visits. It does not use cookies and does not track you across sites.
• Hosting: this website is hosted on Cloudflare, which processes technical request data such as your IP address to deliver pages and keep the service secure.

We do not sell form submissions or share them with advertisers. To see, correct or delete what we hold about you, email hello@aerixtech.com.