AIMS IQ · Field service
Every service job tracked against the product you sold
Service requests, installations, spares and technician attendance in one system, across every branch.
- 3AMC renewals due3 contracts end within 90 days
- 2Preventive visits overdue2 visits past their scheduled date
- 1Quotes waiting for approval1 quote below the margin floor
- 5Collections to follow up5 invoices past due
From the renewals, visits, approvals and collections lists in AIMS IQ
What gets in the way
- Service requests arrive on WhatsApp and get lost.
- Spares are used on jobs but never taken off stock.
- There is no view of what technicians did across branches.
What changes with AIMS
Service requests on the record
Each request is logged against the customer and the product sold, with the parts used and the work done.
About service and amcSpares taken off stock
Parts used on a job come out of the right warehouse, so stock matches what is on the shelf.
About inventory across locationsTechnician attendance and pay in the same system
Attendance syncs from biometric devices, and pay and incentives come from the same records.
About hrms and incentives
Guides on this topic
- How to price an AMC renewal from real cost
Price annual maintenance contract renewals from what each contract really cost you to serve, including visits, spares and technician time.
- Why AMC renewals slip, and how to see them coming
The reasons maintenance contract renewals are missed, and a simple routine to see every renewal months ahead and offer it on time.
- Scheduling preventive maintenance visits
How equipment dealers and service providers can schedule preventive visits from each contract and warranty, and stop visits being missed.
- Quoted vs installed: stopping material variance
Why solar jobs use more material than quoted, where the margin goes, and how to check the site before stock leaves the store.
Questions you may have
Does it work across several branches?
Yes. AIMS IQ is built for multi-branch businesses, with branch-level access.
Is there an app for technicians?
Yes. AIMS installs on the phone from the browser, with screens for service requests, AMC contracts and checklists. Requests can be logged with no signal and sync later.
See AIMS on your own business
Book a demo and we will walk through your own contracts, orders and teams.
Book a demo