Glossary

A yearly agreement in which a supplier services equipment it sold or installed, for a fixed fee. It usually covers a set number of preventive visits and repairs on call, and says which parts are included.

AIMS IQ keeps every contract with its visits, calls and renewal date in one place.

AMC and renewals

A comprehensive AMC includes spare parts in the fee. A non-comprehensive AMC covers labour and visits only, and parts are billed separately. Comprehensive contracts cost more and carry more risk for the supplier.

Pricing an AMC renewal

Planned service visits made before anything breaks, at set intervals, to keep equipment running. Under an AMC the number and timing of visits is usually fixed in the contract.

AIMS IQ schedules preventive visits from the contract.

Scheduling preventive maintenance

A customer’s request for help when equipment fails or misbehaves. It is logged, assigned to a technician, worked on and closed, ideally within the time the contract promises.

Field service

The response and fix times a supplier promises in a contract, for example a technician on site within 24 hours. Missing it can mean penalties or a lost renewal.

The share of maintenance contracts that are renewed when they end. A contract that lapses unnoticed is recurring revenue lost, often to a local competitor.

AMC renewal calculator

What a maintenance contract earns after the cost of serving it: visits, technician time, travel and parts. Contracts priced from habit rather than cost can lose money for years without anyone noticing.

AIMS IQ shows the margin on each contract from its actual visits, parts and technician pay.

AMC profitability

The rated output of solar panels under standard test conditions. A system of fourteen 590 Wp panels is 8.26 kWp. Real output is lower most of the day.

Panel capacity (DC) divided by inverter capacity (AC). Installers often oversize panels against the inverter to get more energy in the morning and evening, within a limit the inverter maker or utility allows.

DC-to-AC ratio and sizing limits

An on-grid system is connected to the utility grid and can export surplus power. An off-grid system runs on its own, with batteries for storage. Hybrid systems do both.

A billing arrangement in which the utility meter records both power drawn from the grid and solar power exported to it, and the customer pays for the difference. It needs an application and approval from the utility.

Net-metering paperwork

India’s central scheme that gives homeowners financial assistance for rooftop solar, paid per kW up to a cap, with some states adding their own amount. Check the official portal for current amounts.

Solar quote calculator

The government assistance a customer can claim, shown separately from the installer’s price. Mixing the two causes disputes when the subsidy amount or rules change.

Showing subsidy on a quote

How much energy each kWp of panels produces in a year, which depends mostly on location and shading. Around 1,300 to 1,600 kWh per kWp is common across much of India.

The frame that holds solar panels on a roof or the ground, usually described by its panel layout, such as 4 × 2. Its size and count follow from the panel layout.

The DC and AC distribution boxes in a solar system. They hold the fuses, surge protection and isolators between the panels, the inverter and the building’s supply.

Every step from a customer’s enquiry to money in the bank: quote, approval, order, delivery, invoice and collection. Deals leak wherever a step is done by hand or handed between teams.

Lead to cash

Prices or discounts agreed with a particular customer or group of customers, applied automatically on their quotes and orders instead of from memory.

Customer pricing

A rule that sends a quote to a manager when its margin or discount crosses a limit, before it reaches the customer.

Margin approvals

A document that goes with goods when they move without a sale at that moment, for example to a site, for a job or on approval. In India it is used under GST for such movements.

A record that goods from a supplier have arrived, with the quantities received. It is checked against the purchase order and the supplier’s invoice before payment.

A document that reduces what a customer owes, for returns, price corrections or discounts given after the invoice. A debit note does the opposite.

A list of unpaid invoices grouped by how long they are overdue, such as 0–30, 31–60 and over 90 days. It shows where collection effort should go first.

Collections

Recording when employees arrive and leave with a fingerprint or face device. Punches sent straight from the device avoid retyping and disputes.

Biometric devices with AIMS

Days an employee is absent without approved paid leave, deducted from that month’s salary.

Payroll and overtime calculator

Hours worked beyond the normal shift, usually paid at a higher rate set by law or company policy. It should come from attendance records, not from claims typed in later.

From attendance to payroll

Freezing a month’s payroll once it is final, so salaries, payslips and reports cannot change afterwards without a recorded correction.

Payroll

The last payment to an employee who leaves: salary to the exit date, leave encashment and other dues, minus recoveries such as notice shortfall or advances.

Hiring and exits

Pay on top of salary tied to results, such as orders booked, collections or renewals. Paying it from system records rather than spreadsheets avoids disputes.

Incentives from real results