Service and AMC

What you get

You know what you installed, where, what each customer is owed in service, and which contracts are coming up for renewal. Preventive visits are scheduled from the contract, not from memory.

How it works

Installations with checklists and the items fitted.
Service requests logged against the product sold, with the parts used.
AMC requirements, quotes with versions, and contracts with their items.
Preventive visit schedules generated from each contract or warranty, with scheduled, completed and overdue visits tracked.
A renewals list of contracts ending within three months or already lapsed.
Warranty checks and per-job service costing.

Service and AMC in AIMS

Service requests list with request number, created date, customer, scheduled visit and type of call — **Service calls, scheduled and closed**Requests by customer, call type and visit time; technicians see their jobs on the phone.

Phone screen of service calls with progress, filters and a scheduled service request — **Service calls, scheduled and closed**Requests by customer, call type and visit time; technicians see their jobs on the phone.

AMC contracts list with contract number, company, start and end dates, spare request and collect payment actions, and a Need renewal tab — **Contracts that renew on time**AMC contracts with dates, spare requests and payment collection, and a list of those due for renewal.

Phone screen of AMC contracts with renewals due and an active contract marked as needing renewal — **Contracts that renew on time**AMC contracts with dates, spare requests and payment collection, and a list of those due for renewal.

Preventive maintenance list with customer, product, last visit and next visit dates and a checklist for each visit — **Preventive visits, never missed**Preventive maintenance by customer and product, with the last and next visit and a checklist.

Real AIMS screens; names and figures are example data. Click a screen to see it larger.

Guides on this topic

How to price an AMC renewal from real cost

Price annual maintenance contract renewals from what each contract really cost you to serve, including visits, spares and technician time.

2 min read

Why AMC renewals slip, and how to see them coming

The reasons maintenance contract renewals are missed, and a simple routine to see every renewal months ahead and offer it on time.

1 min read

Scheduling preventive maintenance visits

How equipment dealers and service providers can schedule preventive visits from each contract and warranty, and stop visits being missed.