Service and AMC

The journey at a glance

1. Stage 1InstallationProduct goes live
2. Stage 2WarrantyCover on record
3. Stage 3Service requestCustomer reports a fault
4. Stage 4Technician visitFixed, with spares
5. Stage 5FeedbackCustomer rates the job
6. Stage 6Preventive visitsScheduled, not remembered
7. Stage 7AMC contractPaid cover begins
8. Stage 8RenewalOffered before it lapses
9. Stage 9ProfitabilityReal margin per contract

Stage by stage

1. 1 Installation

   Without software Installed units are not linked to the sale.

   With AIMS Each installation is recorded against the order.

   Service and AMC

2. 2 Warranty

   Without software Nobody can check if a unit is under warranty.

   With AIMS Each unit's warranty is on record for checks.

   Service and AMC

3. 3 Service request

   Without software Calls are logged on paper or WhatsApp.

   With AIMS Each request is logged against the customer's product.

   Service and AMC

4. 4 Technician visit

   Without software Spares and visits are not traced to the job.

   With AIMS Visits and spares are recorded on the request.

   Service and AMC

5. 5 Feedback

   Without software Service quality is a guess.

   With AIMS Customer feedback is recorded on the job.

   Service and AMC

6. 6 Preventive visits

   Without software Preventive visits are missed.

   With AIMS Visits are scheduled from the contract or warranty.

   Service and AMC

7. 7 AMC contract

   Without software Contracts live in files and folders.

   With AIMS Each contract holds its products, visits and value.

   Service and AMC

8. 8 Renewal

   Without software Contracts lapse before anyone calls.

   With AIMS Contracts due in the next three months are listed.

   Service and AMC

9. 9 Profitability

   Without software Nobody knows which contracts lose money.

   With AIMS Visits, spares and technician pay are costed per contract.

   AMC profitability

What builds up over time

• A full service history for every unit, so faults and warranty claims are settled from facts.
• A renewal base you can see months ahead, so recurring revenue does not leak.
• Renewal prices set from what each contract really cost you.

Guides on this topic

• How to price an AMC renewal from real cost

  Price annual maintenance contract renewals from what each contract really cost you to serve, including visits, spares and technician time.

  2 min read
• Why AMC renewals slip, and how to see them coming

  The reasons maintenance contract renewals are missed, and a simple routine to see every renewal months ahead and offer it on time.

  1 min read
• Scheduling preventive maintenance visits

  How equipment dealers and service providers can schedule preventive visits from each contract and warranty, and stop visits being missed.

  1 min read

Questions you may have